4. Closing your Vox Money account
You can close your Vox Money account, and so end this agreement, at any time by letting us know. You can do this, for example, through the web or mobile app.
You will still have to pay any charges you owe (for example, due subscription or standing orders). We may also charge you any cancellation fees that may apply.
When you tell us you want to close your account, we will give you the opportunity to withdraw the money from your Vox Money account. However, we will hold back enough money to cover any payments that you approved before your Vox Money account was closed. You’ll also owe us any money that you owed us while your Vox Money account was open.
Note that if you close your Vox Money account, we will immediately block your Vox Money Card so that it cannot be used.
We can also end this agreement, which will result in us closing your Vox Money account and block your Vox Money Card, in the following situations:
a. for any reason by giving you at least two (2) months’ notice.
b. immediately (where we will inform you as soon as practicable):
i. if you break an important part of this agreement, or repeatedly break any term in this agreement and fail to resolve the matter in a timely manner; or
ii. if you act in a manner that is threatening or abusive to us or our staff, or any of our representatives; or
iii. if you, or your use of the Vox Money account and or Card, is reasonably considered to pose unacceptable risk to us and or the Card scheme and payment methods;
iv. if you fail to pay costs or charges that you have incurred or fail to put right any shortfall (as set out on our Fees Website and Section 9 ”Authorising Transactions”).
For the avoidance of doubt, this agreement will terminate immediately in the event of your death.
We may also cancel or suspend your Vox Money account, in parts or in whole, immediately if we reasonably believe it is deliberately being used to commit fraud, financial crime or for other illegal purposes. If we do this, we will tell you if and when we are permitted legally to do so.
Your Vox Money Card will be valid for the period ending on the expiry date set out on your Vox Money Card. On the expiry date, your Vox Money Card will cease to function and you will have no further rights to use it. Your Card may cease to function earlier, such as when you terminate the agreement.
Following termination of this agreement and/or cancellation of your Card, any funds on your account will be returned to you once all transactions initiated or requested by you and all relevant fees and costs have been processed. Please see “How to access money following closure of Vox Money account & your right to a redemption” in Section 5 below, which sets out how funds will be returned and further terms relating to the return of funds.