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How to use your Vox Money account

We can’t wait for you to start using your new Vox Money account and find sweet financial harmony. To help you get set up and making the most of your online account and mobile app, we’ve put together a guide to using your account.

Creating your Vox Money account

We’ve made signing up for a Vox Money account as easy as possible. To create your Vox Money account, follow these simple steps:

  1. Visit www.voxmoney.co.uk and click the Register Now button at the bottom of the page
  2. Submit your personal details
  3.  Set up your 3 security questions and 4-digit secret number.
  4. Successful applicants will be immediately notified on screen, before receiving a Welcome email with your sort code, account number and customer ID.
  5. You can then have money paid into your Vox Money account, using your Sort Code and Account Number
  6. Your Vox Money Visa Debit Card will arrive at your door in 7-10 days and once activated you can start using straight away.

Using your online Vox Money account

As soon as your account is confirmed, you can start managing your money with your online account. To use your account, click the green ‘Login’ button and use the login details you created at application stage. Once you’re logged in, you’ll find all of our money management and budgeting features. With our easy to use online platform, you can manage your finances on any device, wherever you are.

Using your Vox Money mobile app

We want to make banking as easy as possible. Our mobile app helps keep track of your finances at the touch of a button. The Vox Money account mobile app allows you to take your finances with you, wherever you are. To get started, simply download the app onto your smartphone, enter your details and follow the instructions to get started. Click to download the app from App Store or from Google Play

  1. Download our mobile app via the iTunes or Google Play store
  2. Submit your personal details through the Create button
  3. Set up your 3 security questions and 6 digit passcode. You will be sent verification codes (via SMS) throughout the process
  4. Successful applicants will be immediately notified on screen, before receiving a Welcome email with your sort code and account number
  5. You can then have money paid into your Vox Money account, using your Sort Code and Account Number
  6. Your Vox Money Visa Debit Card will arrive at your door in 7-10 days and once activated you can start using straight away.

Your Vox Money account features

What makes your Vox Money account different from the traditional banks? Find out about the fantastic features that make your account the exclusive inclusive account.

View your card and wallets anytime

Whether you’re using your online account on a computer or tapping through on our mobile app, you can always:

  • Check your individual balances for your card account and your wallets
  • Search your statements
  • View up to 6 years of transactions
  • Edit Your Vox Money account details and settings

Making transfers safe and simple

We do the basics well, and that means making it safe and easy to send money to others. With your account you can:

  • Transfer money from your card account to your wallets
  • Transfer money from your wallets to your card account
  • Transfer money between your wallets
  • Review or cancel transfers

Flexible payments on time

As well as one off transfers, you can also set up regular payments for your bills and make changes to existing payments with a few taps.

  • Pay bills with direct debits from your card account or wallets
  • Set up a one off or recurring payment
  • Cancel recurring payments
  • Pay existing payees
  • Pay new payees (not available on mobile)
  • Personalise your payments

Easily receive payments

With a Vox Money account, it’s easy to have payments sent directly to you. With our basic account you can:

  • Receive one off payments and regular payments

Notifications to help you keep track of your finances

Find a better way to manage your money with our budget notifications when regular payments are due or when a transfer has failed. We can send you notifications when:

  • Money paid in
  • New payee added
  • New Direct Debit Added
  • Direct Debit Paid
  • Direct Debit Failed
  • Upcoming Direct Debit (24hrs before due)
  • New Scheduled Payment Added
  • Scheduled Payment Paid
  • Scheduled Payment Failed
  • Low Balance Alert
  • Fee Due (24hrs before)
  • Fee Unpaid

Keeping your finances secure

When it comes to security, we’ve got your back.  We’ll always look after your data and you can feel safe with:

  • Secure registration and login process
  • Automatic logoff of inactivity
  • Any data entered or accessed including password or account information, will not be stored on your device (mobile app)
  • There will be an encrypted transmission of data between your account and your device (mobile app)

If you have any more questions about using your account, our FAQs should be able to help. Want to ask something else? We’re listening. Give us a call at +44(0)203 503 0307 – we’re open 24/7.

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