We regularly review our fees to make sure we’re being fair and competitive. We’ll always be open and transparent about the fees we charge to keep your account running. All fees can be found below.
Services and Fees
Services and Fees
Our Services and Fees Table below outlines all of the costs associated with your Vox Money Account. You can also view our fees using our downloadable Fee Information Document. Have a question relating to the costs of your Vox Money account? See our FAQs or Contact Us.
Set fees
Online or mobile app registration
FREE
Card Cost
FREE
Maintaining the account monthly fee (per Vox Money account not per card, you will be charged this fee at the beginning of the following month upon opening the account)
Monthly:
£1.80
Maintaining the account total annual fee (for comparison)
Total annual fee:
£21.60
Payments and transfers
Unless specified otherwise, all the fees stated below are per transaction and charged at processing time
Transferring within your Vox Money account
FREE
Sending money in the UK (faster payment) per payment – when transaction occurs this cost will be taken out immediately
£0.15
Standing order from wallet (scheduled payment)
£0.15
Debit card payment in pounds (in store or online)
FREE
Declined cash withdrawal in pounds in the UK
FREE
Direct Debits
Direct debit per payment
FREE
Refusing a payment due to lack of funds
FREE
UK Withdrawals
Cash withdrawal in pounds in the UK (ATM)
£1.00
Paying In Fees
Receiving money from within the UK (money paid into your account within the UK)
FREE
Regular payments in (i.e. Salary and benefits)
FREE
No overdraft available
–
Viewing balance
Online and mobile app balance
FREE
ATM balance
FREE
ATM balance abroad
FREE
Information and alerts
Payment alerts online and via mobile app
FREE
Payment alerts by email
FREE
Service costs
Administration cost
FREE
Abroad – International
Vox Money card payment in a foreign currency (in-store or online)
2.75% 1
Cash withdrawal in foreign currency outside the UK (ATM) when transaction occurs this cost will be taken out immediately
£1 plus 2.75% foreign exchange (FX) currency fee 2
Declined cash withdrawal in foreign currency outside the UK
FREE
Security
Replacement card
£5.00
Replacement card (when damaged and you are not responsible)
FREE
Account closure
Cancellation
FREE
Customer Service
Customer Service – Call +44 (0)203 503 0307.
This telephone line is open Monday to Friday 09:00 – 17:30 (excluding Bank Holidays). Calls are charged at your standard network rate, calls from mobiles may be higher.
–
Lost/stolen card – Call +44 (0)203 503 0307.
This telephone line is open Monday to Friday 09:00 – 17:30 (excluding Bank Holidays). Calls are charged at your standard network rate, calls from mobiles may be higher.
–
Rewards programme gets 2%-13% cash back into your Vox Money account by using your Vox Money card at a great range of participating retailers.
FREE
1 Merchant transactions and ATM withdrawals in a currency other than the currency of the card will be exchanged to the currency on the card at an exchange rate determined by a third party on the day the transaction is processed, increased by 2.75%.
2 Some ATM operators may charge an additional ATM withdrawal fee or set their own withdrawal limits.
Account usage limits
Our usage table below shows all of the limits associated with your Vox Money account. Have a question relating to usage limits of your Vox Money account? See FAQs or contact us.
Value of maximum balance
Maximum balance on account
£7,500
Value of faster payments & scheduled payments
Per day
£5,000
Per month
£10,000
Per year
£15,480
Value of paying in limits
Per day
£5,000
Per month
£10,000
Per year
£60,000
Number of paying in transactions
Per day
10
Per month
30
Per year
360
Value of card purchases
Per day
£5,000
Per month
£7,000
Per year
£84,000
Number of card purchases
Per day
20
Value of ATM withdrawals
Per day
£500
Per month
£7,000
Per year
£80,000
Number of ATM withdrawals
Per day
3
Value of purchases at automated fuel dispenser
Per day
0
Looking for help?
Need help with your account or have a question? Take a look at our help pages for more information.