Services and Fees

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We’re not a big bank, so right now we have to charge a small amount to
help us build a more positive financial future for everyone. We’ll always
be straight with you about any fees we charge to keep your account
going. No hidden extras, find everything below.

Services and Fees

Our Services and Fees Table below outlines all of the costs associated with your Vox
Money Account. Have a question relating to the costs of your Vox Money account?
See our FAQs or Contact Us.

Set fees

Online or mobile app registration

FREE

Card Cost

FREE

Card cost for joint Vox Money accounts

FREE

Maintaining the account monthly fee (per Vox Money account not per card, you will be charged this fee at the beginning of the following month upon agreeing to the terms and conditions) maintaining the account total annual fee (for comparison)

Monthly – £5.00
Total annual fee – £60.00

Payments and transfers

Unless specified otherwise, all the fees stated below are per transaction and charged at processing time

Transferring within your Vox Money account

FREE

Sending money in the UK (faster payment) per payment – when transaction occurs this cost will be taken out immediately

£0.50

Standing order from wallet (scheduled payment) per payment – when transaction occurs this cost will be taken out immediately

£0.50

Debit card payment in pounds (in store or online)

FREE

Declined cash withdrawal in pounds in the UK

FREE

Direct Debits

Direct debit per payment – when transaction occurs this cost will be taken out immediately

£0.50

Refusing a payment due to lack of funds

£1.00

UK Withdrawals

Cash withdrawal in pounds in the UK (ATM)

£1.00

Paying In Fees

Receiving money from within the UK (money paid into your account within the UK)

FREE

Regular payments in (i.e. Salary and benefits)

FREE

No overdraft available

Viewing balance

Online and mobile app balance

FREE

ATM balance

FREE

ATM balance abroad

FREE

Information and alerts

Payment alerts online and via mobile app

FREE

Payment alerts by email

FREE

Payment alerts by SMS when you receive the SMS this payment will be taken out immediately

£0.05

Service costs

Administration cost

FREE

Abroad – International

Vox Money card payment in a foreign currency (in-store or online)

2.75% 1

Cash withdrawal in foreign currency outside the UK (ATM) when transaction occurs this cost will be taken out immediately

£1 plus 2.75% foreign exchange (FX) currency fee 2

Declined cash withdrawal in foreign currency outside the UK

FREE

Security

Replacement card

£5.00

Replacement card (when damaged and you are not responsible)

FREE

Account closure

Cancellation

£10.00

Customer Service

Customer Service – Call +44(0)203 503 0307. This line is open Mon to Fri 09:00 – 17:30. Calls are charged at your standard network rate, calls from mobiles may be higher

Lost/stolen card – Call +44(0)203 503 0307. This line is open Mon to Fri 09:00 – 17:30. Calls are charged at your standard network rate, calls from mobiles may be higher.

Rewards programme gets 2%-13% cash back into your Vox Money account by using your Vox Money card at a great range of participating retailers.

FREE

1 Merchant transactions and ATM withdrawals in a currency other than the currency of the card will be exchanged to the currency on the card at an exchange rate determined by Visa on the day the transaction is processed, increased by 2.75%.

2 Some ATM operators may charge an additional ATM withdrawal fee or set their own withdrawal limits.

Account usage limits

Our usage table below shows all of the limits associated with your Vox Money account. Have a
question relating to usage limits of your Vox Money account? See FAQs or contact us.

Value of maximum balance

Maximum balance on account

£7,500

Value of faster payments & scheduled payments

Per day

£5,000

Per month

£10,000

Per year

£15,480

Value of paying in limits

Per day

£5,000

Per month

£10,000

Per year

£60,000

Number of paying in transactions

Per day

10

Per month

30

Per year

360

Value of card purchases

Per day

£5,000

Per month

£7,000

Per year

£84,000

Number of card purchases

Per day

20

Value of ATM withdrawals

Per day

£500

Per month

£7,000

Per year

£80,000

Number of ATM withdrawals

Per day

3

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