Keeping your data safe

The security of your data is important to us, and we want you to understand what precautions we take. In this article we’ve included information so you can always tell whether communication from us is legitimate and how you can help us protect your data.

How will you know it’s us?

We like to address you personally, so we will always greet you using your name. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote your customer ID. All emails will include our official website with details on how to contact us via email or by phone.

We will never ask you to send your Customer ID, Online Password, Secret Number Card PIN or Mobile PIN via email. We will also never ask for your FULL Online Password, Card PIN or Mobile Passcode when identifying you via the phone. Please ensure your details, particularly your email address, are always up to date on your Vox Money online account.

Where we’ll link to

When we ask you to click on links within our emails, they will almost always go to a page on or to trusted Government regulatory websites (e.g. Financial Ombudsman). Occasionally, when we want to ask you a few questions, we may add a link to a partner research company website, but you will never be asked for any account or log in details.

How to spot a bad email or link

Fraudsters are getting better and better at looking legitimate, but there are some tips to help spot potential red flags. In fraudulent emails, website addresses may appear genuine at first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address, for example, on our genuine emails the link address always starts with [email protected]. 

We will never link directly through to your logged in Vox Money or to a page that asks for your security or personal details. If you receive a suspicious call or email, cease the call immediately, or forward the email to [email protected]. 

What do I do if phishing occurs on my Vox Money account?

If you believe any fraudulent activity has occurred on your Vox Money account please notify us immediately by calling Customer Services and forwarding the email onto: [email protected]. You should also change your online Password and app Access Passcode immediately.

Sending data over email

Unfortunately, ordinary e-mail is simply not a secure way for you to send us your account information. Please do not send us any confidential information via email. We will only use email to send your account or transaction information and marketing information if you have given your consent for us to do so.

We will never use email to send other confidential personal information to you.

We cannot accept any responsibility for the unauthorised access by a third party and/or the corruption of data being sent by individuals to Vox Money.

Have any more questions about security on your account? You can use our Frequently Asked Questions, where we’re sure you’ll find the answer to your question. If you can’t find what you need, get in touch with us here.

Looking for help?

Need help with your account or have a question? Take a look at our help pages for more information.

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