Proof of
identity

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Proving your identity

To open a Vox Money Account account, we need to verify your identity. We do this electronically through the application process. Occasionally we may need to ask for additional documentation so that we can confirm your identity.

How to upload your documentation

Please login to your account using your Customer ID, along with your email address and the password you created at sign up. Once you are logged in please click “Upload Documents”. We will need clear, full page, valid, colour photocopy or scanned copy of both your photo ID and proof of address from the lists below. At least one of the documents should be a photo ID.

Standard verification

Proof of identity:

 

  • Valid UK or International Passport (with UK visa where applicable)
  • Valid EEA Identity Card or Swiss National Identity Card
  • Valid Identity card used by Electoral Office in Northern Ireland
  • Photocard Driving Licence (full or provisional)
  • Firearms Licence
  • UK (Biometric) Residence Permit
  • UK Disability blue badge with photo
  • Home Office travel documents
  • UK armed forces ID
  • NHS letter

 

Proof of address:

 

  • Bank Statement dated within the last 3 months
  • Credit Card statement dated within the last 3 months
  • Annual mortgage statement dated within the last 12 months
  • HMRC letters or a HMRC tax notification dated within the last 12 months
  • UK Council tax bill, tax statement, demand letter or exemption certificate dated within the last 12 months
  • Letter/bill from a utility company dated within the last 12 months
  • Water Utility bill which relates to the current charging period (last 6 months)
  • UK credit union statement dated within the last 3 months
  • Current tenancy agreement from a Housing Association, Council or Landlord
  • Photocard driving licence – full or provisional (issued in the last 12 months for proof of address)
  • Vehicle Registration document (V5) issued in the last 3 months
  • Car or Home Insurance document issued within the last 12 months
  • Catalogue or mail order statement dated within the last 3 months
  • NHS letter
  • Solicitors completion letter (must confirm that completion has happened and the date)
  • Firearms certificate or shotgun licence with full address details (UK)
  • Mooring fees documentation
  • Lease Deed/Rental Agreement/Property Registration document (dated within the last 3 months)

Non-standard verification

Applicant type Acceptable information Used to verify
All Full long birth certificate

Letter from a professional person who knows you (solicitors, accountant, doctor, social worker, probation officer) – see Letter of Introduction below

Applicants proof of Identity

Applicant’s Identity and Proof of Address where this is mentioned in the letter

Armed Forces UK Armed Forces Identity Card and BFPO Addresses (bank statements if available or a written confirmation from the commanding officer of attendance) Applicant’s Identity and Proof of Address where this is mentioned in the letter
Asylum Seekers and Refugees Immigration Status Document with Biometric Residence Permit, or IND travel document (i.e., Blue Convention Travel doc, or Red Stateless Persons doc, or Brown Certificate of Identity doc)

Application Registration Card

Applicant’s identity
Benefit claimants Entitlement letter issued by the DWP or Benefits Agency, local authority or an Identity Confirmation Letter issued by DWP or a local authority (must be less than 12 months old) Applicant’s Identity and Proof of Address where this is mentioned in the letter
International Students Passport or EEA National Identity Card AND a Letter of Acceptance or Letter of Introduction from Institution on the UK Border Agency list Applicant’s identity
Legal Immigrants A Home Office immigration status document or an Application Registration Card Applicant’s identity
Those in care homes / sheltered accommodation Letter from the care home manager/warden of sheltered accommodation or refuge Applicant’s identity
Those on probation A letter from the applicant’s probation officer or a hostel manager Applicant’s Identity and proof of address where this mentioned in the letter
UK Students Notification of entitlement to a student loan/grant

University Residents (written confirmation from the University of attendance and residence. The letter must be on headed paper and contain a signature)

Birth Certificate/Adoption Certificate

Applicant’s identity and address where this mentioned in the letter

Applicant’s Identity

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