To open a Vox Money Account account, we need to verify your identity. We do this electronically through the application process. Occasionally we may need to ask for additional documentation so that we can confirm your identity.
How to upload your documentation
Please login to your account using your Customer ID, along with your email address and the password you created at sign up. Once you are logged in please click “Upload Documents”. We will need clear, full page, valid, colour photocopy or scanned copy of both your photo ID and proof of address from the lists below. At least one of the documents should be a photo ID.
Standard verification
Proof of identity:
Valid UK or International Passport (with UK visa where applicable)
Valid EEA Identity Card or Swiss National Identity Card
Valid Identity card used by Electoral Office in Northern Ireland
Photocard Driving Licence (full or provisional)
Firearms Licence
UK (Biometric) Residence Permit
UK Disability blue badge with photo
Home Office travel documents
UK armed forces ID
NHS letter
Proof of address:
Bank Statement dated within the last 3 months
Credit Card statement dated within the last 3 months
Annual mortgage statement dated within the last 12 months
HMRC letters or a HMRC tax notification dated within the last 12 months
UK Council tax bill, tax statement, demand letter or exemption certificate dated within the last 12 months
Letter/bill from a utility company dated within the last 12 months
Water Utility bill which relates to the current charging period (last 6 months)
UK credit union statement dated within the last 3 months
Current tenancy agreement from a Housing Association, Council or Landlord
Photocard driving licence – full or provisional (issued in the last 12 months for proof of address)
Vehicle Registration document (V5) issued in the last 3 months
Car or Home Insurance document issued within the last 12 months
Catalogue or mail order statement dated within the last 3 months
NHS letter
Solicitors completion letter (must confirm that completion has happened and the date)
Firearms certificate or shotgun licence with full address details (UK)
Mooring fees documentation
Lease Deed/Rental Agreement/Property Registration document (dated within the last 3 months)
Non-standard verification
Applicant type
Acceptable information
Used to verify
All
Full long birth certificate
Letter from a professional person who knows you (solicitors, accountant, doctor, social worker, probation officer) – see Letter of Introduction below
Applicants proof of Identity
Applicant’s Identity and Proof of Address where this is mentioned in the letter
Armed Forces
UK Armed Forces Identity Card and BFPO Addresses (bank statements if available or a written confirmation from the commanding officer of attendance)
Applicant’s Identity and Proof of Address where this is mentioned in the letter
Asylum Seekers and Refugees
Immigration Status Document with Biometric Residence Permit, or IND travel document (i.e., Blue Convention Travel doc, or Red Stateless Persons doc, or Brown Certificate of Identity doc)
Application Registration Card
Applicant’s identity
Benefit claimants
Entitlement letter issued by the DWP or Benefits Agency, local authority or an Identity Confirmation Letter issued by DWP or a local authority (must be less than 12 months old)
Applicant’s Identity and Proof of Address where this is mentioned in the letter
International Students
Passport or EEA National Identity Card AND a Letter of Acceptance or Letter of Introduction from Institution on the UK Border Agency list
Applicant’s identity
Legal Immigrants
A Home Office immigration status document or an Application Registration Card
Applicant’s identity
Those in care homes / sheltered accommodation
Letter from the care home manager/warden of sheltered accommodation or refuge
Applicant’s identity
Those on probation
A letter from the applicant’s probation officer or a hostel manager
Applicant’s Identity and proof of address where this mentioned in the letter
UK Students
Notification of entitlement to a student loan/grant
University Residents (written confirmation from the University of attendance and residence. The letter must be on headed paper and contain a signature)
Birth Certificate/Adoption Certificate
Applicant’s identity and address where this mentioned in the letter
Applicant’s Identity
Looking for help?
Need help with your account or have a burning question? Take a look at our help pages for more information.
