Proof of
identity
To apply for a Vox Money Account, we need to verify your identity. We do this electronically through the application process. Occasionally we may need to ask for additional documentation so that we can confirm your identity.
How can I upload documents?
If you are asked to upload documents at the end of the application, please follow the on-screen instructions and upload your documents. If you do not have necessary documents to hand, you can upload documents using the link that we sent to your email when you finished the application (just in case, check your spam email).
I need to send an ID document. What can I send?
| Passport | Top tips
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| UK photocard Driving License (full or provisional) | |
| National Identity Card | |
| European Identity Card | |
| Northern Ireland Electoral Identity Card | |
| UK (Biometric) Residence Permit | |
| Full UK Birth Certificate | |
| National Health Service (NHS) Letter | |
| Department for Work and Pensions, Job centre Plus or Veterans UK letter confirming your right to benefits or pension (DWP Letter) | |
| Paper old-style Driving Licence | |
| UK Armed Forces Identity Card |
I need to send an address document. What can I send?
Note: Please do not upload below document as an address document if you have already uploaded it as an ID document. For example, a Driving Licence cannot be uploaded as an ID and address document.
| UK photocard Driving Licence (Full or Provisional) |
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| A Utility Bill |
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| A Council Tax Bill |
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| Bank, Credit Card, Building Society, Credit Union Statement |
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| National Health Service (NHS) letter |
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| Department for Work and Pensions, Jobcentre Plus or Veterans UK letter confirming your right to benefits (DWP Letter) |
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| HMRC Letter (ex: tax notification letter, personal tax summary) |
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| A Signed Tenancy Agreement |
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| Mortgage statement |
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| Land line phone bill (not a mobile phone bill) |
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| Solicitor’s Letter (Completion letter) |
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| A court order (ex: CCJ, Judgements, Orders, Warrants etc.) |
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| Letter from Probation Officer |
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| A Student Loan or a Grant Letter |
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| A Letter from a College or University confirming acceptance onto a course |
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| A Letter from Care Institution |
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Looking for help?
Need help with your account or have a burning question? Take a look at our helppages for more information.