Contact us

Need to talk?

Give our customer service team a call on:
+44 (0)1233 542296*

Got a question about our products and services? No need to wait for answers – check out our FAQs.

Can’t find the answers you’re looking for? 

Fill in the form and we’ll get back to you!

*Our telephone lines are open Monday to Friday 09:00 – 17:30, excluding Bank Holidays. Calls are charged at your standard network rate. Calls may be recorded for training purposes.

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Emergencies

Card lost or stolen?

For lost or stolen cards, transactions you don’t recognise and suspected fraudulent activity please contact us immediately on +44 (0)1233 542296.*

Emergencies can happen anytime, so you can block/freeze your card via your online account or mobile app to prevent anyone from being able to use it.

Even if your card has been cancelled, please remember to check for any unusual transactions and report them to us as soon as possible.

Instant answer

To find an instant answer to your question
browse our Frequently Asked Questions.

Complaints

If you’re unhappy with us, let’s talk it
through? Contact our Customer Service
team on +44 (0)1233 542296*. 

If you want to escalate your complaint,
please follow our
complaints procedure.

Existing Customers

If you have a Vox Money account, you can get help
by emailing us at [email protected] or by calling us on +44 (0)1233 542296*

Interested in becoming a partner?

Our cutting-edge technology helps financial institutions and individuals to keep moving forward. The Vox Money revolution starts here, join us!

Give our team a call on:
+44 (0)141 420 1010*

You can also reach out to our team via email at
[email protected]

Got a question about our products and services? No need to wait for answers – check out our FAQs.

Want to learn more about partnering with us?
Fill in the form and we’ll get back to you!

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Press enquires

For press enquires please contact:
[email protected]

Partnership enquires

For partnership enquires please contact:
[email protected]

Instant answer

To find an instant answer to your question
browse our Frequently Asked Questions.

Complaints

If you wish to file a complaint please
follow our complaints procedure.

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